Posted on: 29 October 2023
ID 890448

CLIENT RETENTION MANAGER - AIR & SEA

The Main Purpose Of The Role

Ensure business retention within a business unit through continuous growth, innovation and quantified value thereby ensuring client-centric relationships Duties & Responsibilities
  • Lead and manage a team of Key Account Managers ensuring the team protect the existing profitable clients through a specific process in terms of account management to ensure the sustainability and growth of the business
  • Ensure growth of the existing client base by implementing appropriate increases timeously
  • Develop and initiate industry and product-relevant solutions and best practices to differentiate the client as market leaders
  • Manage and lead the retention team based on performance measurement to ensure profitable growth, service excellence and client centricity
  • Ensure service excellence by recruiting and developing high-performance team members
  • Effectively interact/liaise with relevant stakeholders to achieve five-star qualities for the client
  • Compile budgets to forecast accurately and plan for sales and operational planning
  • Lead the retention team in line with the company's strategic initiatives within and across business units
  • Identify areas for development, develop training material; facilitate training and gap analysis of individuals in line with career pathing
Requirements
  • Matric
  • 3-5 Years experience as a Sales Executive or Key Accounts Manager
  • 1 year experience managing a team
  • 1 Year experience in presenting to internal and external stakeholders
  • P&L management experience
  • Must have reliable transport to and a valid, unendorsed Code 08 drivers license
  • Ability to travel nationally and internationally when required
PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO: marie@mhgroup.co.za

Should you not hear from us within 2 weeks of the closing date, please deem your application unsuccessful.
Occupation:
Management, human resources jobs


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