An opportunity has become available for an experienced client services assistant within the logistics industry.
Job requirements:
- Matric or equivalent qualification
- High level of computer literacy – MS Office
- Working experience
- Analytical and love problem solving
- Exceptional communication skills (written and verbal)
- Ability to manager time effectively
- •Strong administration skills and able to build strong client relationships
- Able to perform under pressure whilst maintain high energy levels
- Pay great attention to detail
- Able to motivate others and exceed people’s expectations
- Professional and approachable
- Confident and able to liaise / present / negotiate on all levels
- Ability to adjust effectively with new processes and requirements
- Valid driver’s licence and own vehicle would be advantageous
Job responsibilities:
- Assist Customer Services and Key Account Manager’s
- Responsible for indent monitoring and ensure constant follow up with client and supplier until process is complete
- Obtain shipment details and documents, check quality of pre-alert and ensure operations department receive required documents timeously
- Create status report for Customer Service or Key Account Managers
- Assist with resolution of Debtors queries
- Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment events
- Report directly to the Client Services Manager
