Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well as 20 years since demutualisation and listing in South Africa and Namibia. Sanlam is one of the largest internationally active insurance groups in the world with a presence in 43 countries and has the biggest non-banking financial services footprint on the African continent.
The Group's five business clusters (Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz and Santam) house the Group's business operations. The Group Office provides strategic direction and support to the four clusters, assisting them in realising their strategies and meeting their business objectives. The Group Office is responsible for governance and for the Group's centralised functions, which include: Finance, Actuarial and Risk Management, Strategy, Human Resources, Market Development and Brand Sustainability.
What will you do?
To manage and resolve HCSS requests (Telephone, email, self-logging, and Jira Service Desk) for all events throughout the employee lifecycle, from appointment to termination.
What will make you successful in this role?
Client Payroll Queries Services Supported
- Answers and respond to all enquiries according to standards and within SLA.
- Record and document all enquiry information according to standard operating procedures.
- Follow up on all enquiries logged to ensure timeous and effective resolution and feedback.
- Inform clients by explaining procedures; answering questions; providing information.
- Queries that require routing to appropriate resources/Subject Matter Experts are assigned appropriately and resolved effectively.
- Maintain and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Follow up customer enquiries/incidents where necessary and complete logs.
- Support all Success Factor Modules, projects, and Human Capital processes as per Human Capital Calendar (Annual flex events, Bonus payments, medical aid process etc.)
- Continuously identify and suggest improvements to existing procedures. Participate and support projects, contributing ideas and information from area of experience.
- Uncover trends
- Provide information and resolve all queries as per standard procedure and within SLA.
- Manage the resolution of queries that require research and additional information.
- Ensure feedback provided to the client whilst research is taking place.
- Monitor trends and continually identify and suggest improvements to existing procedures.
- Participate in projects, contributing ideas and information from area of experience
- Payroll processing and end-to-end HR process support for identified processes.
- Problem solving
- Telephone/service desk skills
- In dept. knowledge of all Businesses Human Capital policies, Success Factor Modules and Business Rules
- Human Capital Admin procedures
- SAP functionality
- MyWorkspace overview
- Service Desk
- National Senior certificate: Grade 12
- Minimum 3 years experience within a Human Capital and SAP/ HR environment as a Payroll Administrator/Service Desk consultant
- All client specific Human Capital Business Rules
- Human Capital administrative procedures
- Word, Excel, and Service Desk
- SAP Human Capital Functionality Payroll, Personnel administration, Time Management, Employee Self Service, Manager Self Service, MyWorkspace
- Human Capital System processes and interdependencies
Customer Service
Administration
Quality, compliance and accreditation
Team Support
Personal Attributes
Communicates effectively - Contributing independently
Action orientated - Contributing independently
Situational adaptability - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Drives results - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
The closing date for applications is 19 February 2024
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
