What You'll Do
As a Client Service Coordinator, you will have a unique opportunity to make a significant and meaningful contribution to the success of BSI and its clients through the following core job responsibilities:
- Day-to-day execution of assigned client's benefits administration, wellness programs and overall client service needs
- Serve as the point of contact for all issues and services related to the account while supporting the Account Leads on all assigned tasks needed to ensure client retention
- Provide outstanding client service to all current and prospective clients on a daily basis
- Work directly with the Account team and all supporting departments to prepare client presentations
- Ensure all client information is maintained and updated using the internal tracking system
- Create and assist in employee engagement communications for clients
- Track monthly client wellness participation
- Provide support for client open enrollment meetings
- Track upcoming compliance needs and assist with client benefit compliance programs
- Provide support to other BSI departments on an as-needed basis
- Bachelor's Degree in Business, Communication, or other related field or 4 years of industry-related experience
- Life, Accident, and Health insurance licenses or the ability to obtain them within 6 months of employment
- Understanding of Health Insurance, Health Savings Accounts, and the insurance rating process for fully insured, experience-rated, and self-funded plans
- Superior oral and written communication skills and the ability to present professionally via in-person, online, phone, and written communication methods
- Ability to establish a rapport and build relationships with clients and carrier representatives
- Exceptional active listening skills
- Strong computer skills inclusive of the MS Office Suite & Google. Prior experience with Zywave Brokerage Builder or client information tracking systems is preferred.
- Ability to manage multiple projects while working in a fast-paced work environment
- Excellent organizational skills and the ability to prioritize tasks appropriately
- Self-starter with the willingness to learn and work independently
BSI is an independent employee benefits consulting firm representing over 150 corporate clients across the US and Canada. Specializing in health, life, disability, strategic wellness and other benefit needs, BSI has received many awards and accolades, among the few are "Best Benefits Consulting Firm, " "Fastest Growing, " "Inc. 5000, " and "Who's Who." Voted one of the "Best Places to Work" two years in a row, BSI is focused on employee satisfaction, growth, and retention. We have created a work environment and culture where employees know the true definition of teamwork, feel empowered to be themselves, and are heard. We also offer training and tuition assistance to help our employees grow personally and professionally.
What We Offer You
BSI engages in an employee-first approach as part of our team-oriented and supportive culture. We offer a variety of benefits and perks, including:
- Comprehensive medical, dental, and vision benefits
- Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided.
- Telemedicine and employee wellness program
- 401k plan with generous company match
- Profit sharing plan
- Tuition assistance and student loan repayment benefits
- Generous PTO plan and paid holidays (including your birthday!)
- Hybrid work model
- Free coffee/tea at the local coffee shop located by our office
- Healthy snacks in the office
- Summer Flex Fridays
- Fun, team-spirited work environment with company events, cultural activities, and team bonding
