Client Service Representative - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

To deliver effective solutions for customers to enable smooth transitions. High performance individuals, with exceptional communication and analytical skills, to provide our clients customers with a first class service experience in a contact Centre environment.

Qualifications

Essential

Above-average proficiency in English .(a neutral accent is preferred as customers are businesses based in the UK)

1-2 years experience working in an customer support environment with relevant working experience in a similar role for UK Utilities campaign, within a multi-channel (Voice, Correspondence and Email) customer service /contact center environment is essential/Preferred.

Prior customer service and/or collections experience with international clients (especially with the UK)

High proficiency in verbal & written English )

Sound interpersonal skills A high level of proficiency in Microsoft Word, Excel & Outlook, together with the ability to navigate between multiple screens High attention to detail and accuracy Exceptional administrative skills, with sound follow-through after contact with customers

The ability to prioritize and manage work flow- analyze, validate and interpret data/reports- resolve conflict situations amicably - solve problems - multi-task, work under pressure and cope with high volumes of work.

Additional Information

Must have a valid grade 12.

Back verification checks will be conducted for successful candidates.