Job Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended Links
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- A leading payment aggregator and provider of Secure Payment Solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions.
- This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.
- Onboarding of our client's billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information).
- Identify correct onboarding process for billers and direct accordingly.
- Manage various portals and inboxes, ensuring compliance with specifications for applications.
- Escalate any issues to the Customer Relationship Manager where applicable.
- Updating of biller details on the Onboarding and Integrations workflow system.
- Perform compliance checks on billers requesting changes to their current profile.
- Forward relevant documentation to Accounts department for sign-off.
- Assist with preparing Tender files according to our client's standard for Tenders.
- 3 - 5 years experience in a similar customer support role.
- Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots).
- Experience in the Financial Services industry with focus on the payments industry is advantageous.
- Valid drivers license and reliable transport.
- Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
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