CLINICAL MANAGER ORTHODONTIC PRACTICE, CAPE TOWN (SS)

Our client, an orthodontist based in the Southern Suburbs of Cape Town, is seeking to recruit an experienced clinical manager.

Requirements:

• Manage employees scheduling
• Ensure staff is on time, in uniforms, and ready for work before patients arrive
• Conduct morning meetings with prepared agenda and reviews daily goals
• Works with existing vendors to manage office equipment, utilities, software, technology, and the facility itself and resolves any required repairs or related problems
• Handle any customer service concerns of parents or patients
• Manage office and clinical supplies, and budget
• Report expenses and monthly close-outs
• Interview, hire, and oversee training of new personnel
• Confront violations of office culture, policies, and protocols and provides corrective and/or disciplinary action as needed
• Rearrange and maintain a full schedule of patients daily
• Assist patients with understanding and accepting their exam findings and clinical diagnosis
• Calculate and present fees for orthodontic treatment
• Coordinate financial agreements for the patients portion of orthodontic treatment costs
• Administrative duties including checking patients in and out, coordinating and collecting payments
• Promptly and respectfully answer telephone calls with a smile
• Schedule patient appointments and procedures in agreement with established protocols
• Perform insurance verifications and send insurance clams
• Maintain and clean and well-organized office environment
• Handle past due accounts
• Support clinical team
• Perform other duties as assigned or directed

Qualification:

• Education or experience in Business Administration, Healthcare Administration, or a related field
• 3+ years of experience in dental practice management and or orthodontic practice would be ideal
• Strong leadership and management skills
• Excellent oral and written communication skills
• Experience with dental software and electronic health records
• Demonstrated ability to provide excellent customer service to patients
• Knowledge of dental terminology and procedures
• Ability to work independently and as part of a team

Skills and attributes:

• What we are really looking for is someone who has the ability to multi-task, work in a fast-paced office environment, and has three years or more of dental or orthodontic management experience. They need to be a hard-worker who loves working in a fast paced environment and performs duties fast with a sense of purpose and urgency.
• Desire and commitment to serving and helping others
• Determination and persistence in submitting and appealing claims
• Positive attitude and ability to work effectively with a team
• Strong attention to detail and focus
• Professionalism and respect in all aspects of job
• Good grooming and professional appearance
• Strong relationship building and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational and expectation skills
• Ability to multi-task and work in a fast-paced office environment
• Strong computer skills and the skill to learn new programs as required
• Bilingual preferred (Afrikaans & English)

Working hours:

Monday to Friday, 08h00 - 17h00

Overtime if required

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.