The Clinical Sales Consultant is accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognising opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of Customer needs.
- Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current customer accounts. To educate and inform the doctors about VitalAire services, products and equipment. To manage target areas and arrange appointments.
- Organise group training with doctors and nursing staff and administration regarding marketing and sales documentation.
- Monitoring of customer performance and report back to the prescribing doctors to create interest in the product and ensure sales
- Manage own territory, ability to travel country trips and monitor and research development and changes in assigned territories.
- Engage in continuous learnings to exhibit a thorough understanding of VA products and solutions.
- Resolve complaints about products & services and provide after sales follow up to ensure excellent standard of service.
- Acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate customer needs.
- Following up and monitoring customer queries and complaints through effective interdepartmental communication to ensure timeous resolution. Establishing open communication channels between the customer and relevant departments within VA to ensure customer satisfaction.
- Prospecting on a consistent basis through cold calling, customer referrals and networking to obtain appointments with appropriate stakeholders
- Conducting effective preparation for appointments and engaging in continuous research on customer needs and options, current market position, Industry opportunities and challenges.
- Setting-up meetings with prospective customers to diagnose needs, create value and present solution offerings.
- Contributing to monthly sales related reports and tracking sales performance against targets.
- Engaging in consistent research to build a thorough knowledge and understanding of territory, current industry, market and competitor trends and developments.
- Sales and Marketing Degree/Diploma
- Matric (Senior Certificate)
- 3 to 4 years previous sales experience in medical field
- Valid driver's license
