Cloud Support Engineer (Serverless)

DESCRIPTION

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.

• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

A DAY IN THE LIFE OF A CLOUD SUPPORT ENGINEER

First and foremost this is a customer support role in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

About The Team

The DMS or "Development and Mobile Services" role supports AWS Serverless technologies (Lambda, API Gateway, Step functions, etc). Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Basic Qualifications

• Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby
• Knowledge of data structures, algorithms, operating systems, and/or distributed systems.
• Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies.
• Exposure to REST API based services.

Preferred Qualifications

• 2 to 4 years of relevant experience
• Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
• Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
• Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Strong Analysis And Troubleshooting Skills And Experience.

• Experience managing full application stacks from the OS up through custom applications.
• Exposure to Virtualization (Hyper-V, VMware, Xen).
• Good understanding of distributed computing environments.
• Exposure to security concepts/best practices.
• Knowledge of storage technologies.
• Experience with Cloud services and Cloud deployments.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF | Waterfall City, ZAF

BASIC QUALIFICATIONS

• 1+ years of software development, or 1+ years of technical support experience
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Company - Amazon Development Centre (South Africa) (Proprietary) Limited

Job ID: A2462806