Regional Manager: Coastal Regions
Reporting into: Executive Business Development
Based: Port Elizabeth Branch
Job Purpose: To effectively manage the Coastal Regions and the Port Elizabeth branch as the Key Individual, ensuring quality service at all times as well as achieving top & bottom line targets & to prospect and develop new business opportunities using appropriate distribution channels. In addition, grow, maintain and retain the existing book.
MINIMUM REQUIREMENTS
Experience
- 8 years’ experience in the Long-term Insurance industry. Including experience in Funeral insurance
- 5 years in Sales with a proven track record in achieving or exceeding targets
- 3 Years Managerial Experience
Qualifications
- Relevant FAIS credits
- RE1 for Key Individuals
- RE5 for Representative
- Business or Marketing degree is an advantage.
Other requirements
- Reliable vehicle
- Travel
Knowledge, Skills And Attributes
- Knowledge of Financial Services Sector
- South African Regulatory framework of insurance (eg FAIS and Insurance Act)
- Marketing and Sales principles
- Sound knowledge of financial management
- South African Regulatory framework of insurance (eg FAIS and Insurance Act)
- People Management principles
Skills
- Business Acumen (understand the economic environment & identify viable financial opportunities)
- Leadership ability
- People management (conflict management)
- Computer Literacy
- Communication
- Networking
- Negotiation
- Presentation skills
- Decision making
- Time management
- Selling, Negotiating and Influencing
- Ability to manage change
- Budgeting and forecasting
- Strong track record of motivating and driving teams of sales personnel
- Own car essential.
Attributes
- Ability to travel
- Diplomatic and tactful
- Ethical – fair, truthful, sincere, honest and discreet
- Observant, perceptive and versatile
- Tenacious – persistent and focused on achieving objectives
- Decisive, self-driven and reliant
- Deadline Driven
- Confident
Duties And Responsibilities
- Business Development and Sales
- Develop and manage Distribution Channels to increase market share as a primary objective.
- Ensuring that all the regional & branch sales and operational targets are met
- Setting the regional team targets and assisting with forecasting
- Respond to customer concerns, follow up actions to assure customer issues / opportunities are dealt with.
- Plan, organise and implement effective strategies to increase market share
- Attend all conventions / seminars and participate in all training programmes and sales meetings as needed.
- Organise, develop and direct monthly business development meetings with branch managers.
- Manage and run sales meetings in conjunction with the regional managers
- Develop relationships with key customers and relevant stakeholders.
- Maintain a high level of integrity and constantly focus on continuing tranining programmes to enhance sales performance of all sales teams.
- Attend management meetings
- Participate in special projects and performs other duties as required.
Reporting
- Submit the monthly reports to the Executive Business Development, including prospects, leads and new business.
- Prepare monthly reports for the Management Committee
- Report on the department progress and statistics to all the relevant forums, i.e Manco.
- Prepare ad hoc reports as may be required by management.
Operations
- Monitor and manage the implementation of operational processes
- Ensure compliance and good governance
- Liaise with relevant stakeholders to enhance branch processes to optimise customer service and operational efficiencies.
- Ensure adherence by staff to operational standards and requirements.
Human Resources Leadership and Management
- Oversee the implementation of the human resources policies, procedures and practices for the branch and region.
- Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.
- Ensure that all staff/team members are adequately trained, coached and mentored.
- Ensure development and acceptance of organizational culture that is aligned to the Group’s overall business plan.
- Recruit, interview and select staff that have the right technical and personal abilities to help further the company’s mission.
- Implement performance management for all staff which includes monitoring the performance of staff on an ongoing basis and conducting an annual performance review.
- Effective Management of Labour Relations
People management administration
- Delegate responsibilities and supervise the work of managers, providing guidance and motivation to drive maximum performance.
