Coffee Squad

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment,

technical support, national and international distribution and market trend analysis. As the largest

manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner

within the coffee service industry and renowned for consistent quality, innovative product formats and extra

value offering.

The Coffee Squad which is our coffee training team, will be the coffee quality champion at the customer

forefront. They will be required to perform operator training, coffee assessment evaluations and basic

maintenance at the customer premises, for a selected group of Ciro customers. The primary objective of the

incumbent is to improve in store visibility, delivering consistent in cup quality whilst improving coffee

credentials as well as regular basic maintenance services to ensure maximum machine uptime which will

yield higher throughput in sales. This is a 6 month contract role from 1 October 2024 to 31 March 2025

The position will be based in at our Cape Town branch in Ndabeni.

Line Manager: National Customer Service Team Leader.

Key Performance Areas

Value added training visits and building credible coffee relationships

Announcing him/herself to management of the establishment with an explanation for the reason for the visit.
Ensuring that the management of establishment is made aware of any coffee product related issues, training needs or equipment repairs
Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts
Ensuring the customer is aware of any changes made, i.e. setting of grinders or operational guidance performed as this still in line with guidelines set as per the Service Level Agreement (SLA) if applicable
Ensure customers are using Ciro products
Build sound business relations

Customer Specific Ciro Online Review Evaluation (CORE), Training Register &

Electronic Service Order (ESO) is completed

Ensuring that management of establishment signs off the following documents from visit:

Ciro CORE Evaluation
ESO Job card with spares consumed
Quote / Invoice for the visit
Ensuring that the correct online documents are submitted and is comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer
Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities

Ensuring the In-Cup quality of the coffee is of the agreed standards

Freshness test done on all Ciro products
Testing all products through equipment and completing taste testing, grammage testing and flowability
Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
Assessing the staff at the establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to
Where appropriate, ensure compliance of quality standards defined by customer Head Office and report irregularities to management of the establishment

Performing basic preventative maintenance of coffee equipment

Performing basic preventative maintenance as per service intervals defined within SLA or Coffee Squad Agreement.
Ensuring that the maintenance activities is completed thoroughly and signed off by management of the establishment
Ensuring that the whole service kit of spares is consumed and that a job card is signed off by management of establishment
Assessing the equipment on site and if major repair work is necessary, logging a repair call with the technical department
Malicious damage to be informed to the customer
Responsible to keep business informed of potentials leads
Responsible for spares and tools

Minimum Requirements:

Qualifications