Collection Specialist

The Collection Specialist is responsible for supporting the Collection and Arrears Manager in ensuring the timely and efficient collection of outstanding debts and arrears. This role involves maintaining accurate records, liaising with tenants and clients to resolve payment issues, and implementing effective collection strategies. The Collection Specialist plays a crucial role in safeguarding the financial stability of the business by minimizing delinquencies and ensuring compliance with company policies and procedures.

Key Responsibilities

Collection Activities:

• Assist in the development and implementation of collection strategies.
• Contact clients to follow up on overdue payments.
• Negotiate payment plans and settlements within company guidelines.
• Record and track all communications and transactions with clients.

Record Maintenance:

• Ensure that client and lease master data in MRI are accurately maintained.
• Update records with any new information provided by clients or obtained through research.
• Ensure that all signed documentation is maintained against the Client master.

Reporting:

• Prepare regular reports on collection activities, outstanding debts, and progress against targets.
• Assist in the preparation of monthly arrears reports.
• Provide insights and suggestions for improving collection processes.

Client Liaison:

• Serve as a point of contact for clients regarding payment issues.
• Resolve client disputes related to billings and payments promptly and professionally.
• Build and maintain strong relationships with clients to facilitate timely payments.

Compliance:

• Ensure compliance with all company policies and procedures related to collections.
• Adhere to relevant legal and regulatory requirements.

Support to National Arrears Manager:

• Provide support in collecting arrears concerning Western Cape parks as needed.
• Assist with other tasks and projects as directed by the Collection and Arrears Manager.

Requirements

Must be South African Citizen

Must have previous Debtors experience in Property or Real Estate environment

Preference given to those with MRI / MDA Software experience

We are committed to employment equity and invite candidates from all designated groups, as defined by the Employment Equity Act, to apply.

Benefits

Basic Salary

Provident Fund and Group Risk (Post Probation)