We are now looking for a Customer Operations Manager (COM), to ensure that all contractual deliveries related to the Networks business portfolio are fulfilled towards one customer account; MTN South Africa.
In this role, you will be responsible for overseeing end-to-end operational performance towards the account according to agreed targets. The COM shall ensure that the portfolio is maintained and that projects within that portfolio are progressing according to schedule. The COM can take on the role of CFR in the pre-sales phase. With the insight of the ongoing portfolio, the role is critical for ensuring communication to the KAM & Service Delivery Organization for specific progress and support for providing input into opportunities towards the customer. Relevant information should also be communicated to the Supply team.
This role is based in South Africa.
What You Will Do
- Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
- Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
- Handle customer and Internal Engagement
- Develop and maintain customer relations to improve customer confidence and further develop the business
- Share knowledge and success factors with other areas and functions
- Handle portfolio finances and initiate actions when not meeting financial performance expectations
- Drive based on responsible business practices with full adherence to compliance/integrity, Environmental and Occupational Health and Safety and Security standards
- Min 8 years or more solid experience in Customer Project Management or relevant line management role.
- Domain experience: Networks area of expertise e.g.: Radio, OSS, IP, CORE, etc.
- Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
- The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
- Financial acumen
- Business understanding
- Financial analysis skills
- Customer and Market insight
- Negotiation
- Project management
- Knowledge sharing & collaboration
- Proficiency in the English Language
- Entrepreneurial & commercial thinking
- Persuading & influencing
- Analyzing
- Leading & supervising
- Relating & Networking
- Delivering results & meeting customer expectations
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: South Africa (ZA) || [[location_obj]]
Job details: Customer Operations Manager
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