Provide our customers with relentless protection against Cyber Threats
Know how to make a customer of years feel just as important as the day they signed on the dotted line? Our Customer Development team handles our existing Mimecast accounts in RSA. As an innovator in our market, our customers expect more from our service. That means showing them youre motivated to understand their businesses and use your commercial acumen to solve the problems that matter to them. Ultimately, you will have a proven track record of success in generating upselling opportunities and a high retention rate of customers. If youve worked with corporate technology, cloud computing or cybersecurity, thats even better!
This is a fast paced sales environment that is regularly reinventing itself. We keep ahead of market trends and innovate together, and then demonstrate our potential as individuals. But youre never far from the support of your team-mates and expert partners throughout Mimecast.
From optimistically pursuing your quarterly, and annual upsell revenue targets, to travelling to meet clients in person, youll walk the line between customer care and shrewd sales opportunities. When you know youre the first and last person they call for anything cybersecurity related, youre a success. In return, we promise you first-class development, ample rewards, and a company culture youll find it difficult not to fall in love with.
The SMB / Commercial Customer Development Manager role entails the following;
- Looking after customers from 100 --999 employees
- Managing a book of around 200 customers
- Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
- Partnering with our channel community on all customer engagements
- Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact a customer organisation
- Engage with customers at all levels from IT technician to C-suite
- Achieve against monthly, quarterly and annual upsell and retention targets
- Adhering to KPIs set to drive success including pipeline generation, pipeline health, meeting targets and utilising our CRM system SFDC.
- Excellent career progression and development opportunities
- A fun, energetic environment with great team spirit and rewarding culture
- College degree preferred, but not required
- Minimum of 3 years IT or SaaS sales experience
- Experience working with mid-market and larger market cap customers
- Proven track record of C-suite relationships
- Proven sales wins against revenue quotas
- Cross selling, upselling, customer retention/renewals experience
- Ideally, experience selling through Channel partners
- Understanding of customer buying process with various stakeholders
- Excellent communication skills, ability to deliver sales presentations
- Competency with customer relationship management platform Salesforce
- Ability to travel domestically up to 15% of the time
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
