TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and employee administration through TMF Groups teams in 120 offices.
Job purpose
This role is focusing on product management for the commercial transformation projects portfolio, by understanding sales and marketing business needs and working with the product development team in solutioning and prioritizing towards those business needs, participating in project plan development, prioritizing user stories, identifying and managing risks, identifying dependencies and contributing to engage with the different teams across the organization to deliver each project result.
The role will partner with the Commercial Excellence Director & D365 CRM Product Owner and the Commercial Transformation Director in commercial initiatives from design to implementation, including sales processes and best practices.
Partnering with relevant stakeholders interlocking with the sales function and supported by members of the relevant teams, this will be an established thought leader, identifying and developing process related improvements that are in line with the companys mission and goals.
The role holder will also contribute to the new D365 CRM implementation, landing the existing project into BAU with back office operational efficiency and process managing as an effective liaison with other departments binding with GST.
Responsibilities
- Develop user stories (because of understanding commercial business needs), participate in stand ups to ensure alignment with product development team and participate in project plan development for each transformation initiative, considering business priorities, development, testing capacity and dependencies and identifying key resources across the organization to be involve in, that results in a Product development planning that match with business priorities.
- Managing sprints plan to identify critical path, manage and mitigate risks and ensure deliveries are on track.
- Managing the Product users readiness and communication strategy.
- Oversees and helps successfully implement improvement projects within the Marketing and Sales Discipline ranging from: Campaign Management, Lead generation, Prospect research and analysis among other enablement initiatives, Opportunity, Pipeline and Forecasting management, Account & Relationship Planning.
- In coordination and hand in hand partnership with the Sales Operations team members, provides commercial teams with data insights and sales intelligence and information to help improve processes, simplifying and making the sales experience and journey more effective within TMF for internal commercial resources
- Effectively partnering with Marketing, Service Line leaders and Regional Heads of Business development contributes to the planning execution of Go to market strategies and workshops including customer segmentation (existing and new logos), whitespace identification, coverage & accountability model.
- Contribute to Develop and Controls the CRM solution development roadmap and works with the technical team and BA to drive ambiguity out and set clear paths for config tasks and backlog. QA alongside the Business Analyst and solution architect of the stories, tasks set up for configuration and associated test / acceptance criteria. Maintains flow so that there is always a full, approved set of stories set up in a quality way for a given sprint. Is part of the acceptance / test process and acts as the receiver in terms of user acceptance testing. Ultimate caller on feature releasing, definition owner.
- Academic background with 5+ year's relevant experience. MBA or similar graduate degree preferred
- Experience with Microsoft Dynamics 365, CRM and Power BI and ability to liaise with technical teams effectively (Marketing and Sales)
- Experience in a similar position as part of the Management Team
- Experience in programme and change management
- Experience with the conception and implementation of new business processes
- Result-driven, have a hands-on mentality and is proactive, working carefully and accurately.
- Very strong analytical skills, proficient in the use and set up of planning, resource allocation, productivity and other excel based reporting tools.
