Key Objectives
Productivity improvement
- Sets performance benchmarks for each sector, review their appropriateness from time to time).
- Review month on month financial results and analyse.
- Understand key ratios including labour and inputs required for the solutioning
- Review labour variances as well as cost of sales variances month on month and identify opportunities to improve on these
- Review daily salary dashboards to ensure all contracts are operating within budgeted hours
- Ensure all hours recorded as overtime hours as related billing preferably in the same period
- Uses QlikView to categorise contract performance into good and poor performing contracts:
- Red, Amber, and Green
- Reviews root causes of poor performing contracts (Red/ Amber) and recommends contracts to be Fixed vs those to exit.
- Minimises the risk and exposure of the service delivery pricing, penalties, commercial and payment terms. (Payment terms, escalations, Payment terms)
- In conjunction with the Operations/Regional Directors, agrees which of the poor performing contracts to fix or exit.
- Develops remedial measures of each poor performing contract that has potential for better positive performance.
- Implements remedial measures in conjunction with Regional Directors and Operations teams for each of the poor performance contracts.
- Feeds operations team best practises into the sales process
- Ensures job upskilling of Operators
- Reviews bid documents with BDMs to intimately understand client requirements.
- Comes up with/ Propose most optimised roster to best meet client requirements.
- Selects most appropriate equipment to clean client facilities to required standards:
- Appropriate affordable, functional, appropriate to client requirements
- Puts together and propose best solution (using input above) to best meet client requirements.
- Guide sales team on best solutions options for segment specific norms
- Review and analyse sales solutions against operational best practice
- Crafts costing model with BDMs and present the solutions and accompanying cost model to the Bid Review Committees.
- Ensures job upskilling of BDMs
- Uses comparative month on month and year to date Ratio Analysis to identify successes, concerns, corrective strategies, financial upsides:
- Compilation of year-to-date results vs prior year and month on month comparisons
- Use of high-level results to meet with and guide Ops on margin enhancement strategy
- Review of results per contract to identify successes, problem areas, solutions to problems, financial upside through implementing any changes, revised Contract Contribution % and target implementation date.
- Assists during the annual budgeting process.
- Client contracts & SLA management
- Strong understanding of commercial impact of operational practices
- Track record of turning around loss making contracts to profitable contracts
- Has previously provided technical support to the sales function.
- Has successfully negotiated contracts extension with clients.
- Contractual Client billing
- Year on year analytics
- Ratio analysis techniques
- Pricing reviews
- Half yearly reviews
- Excellent Excel knowledge
- Good interpersonal skills
- Excellent reporting skills
- Good organisational skills
- Understand contractual law
- Deadline driven, ability to work under pressure,
- flexible
- Grade 12
- BCom or equivalent
- 5 years exposure gained in all aspects of a outsourcing business.
- A solid track record of successfully managing contracts.
- Strong Operations Management in Contract Cleaning is a distinct advantage
