We're on a mission to create a world where internships are guaranteed for all. We ensure learners have access to remote internship opportunities at innovative companies worldwide, regardless of their background, major, location, or career field choice. Our clients include universities, governments, foundations, and online education institutions.
- $14.3million Series A fundraise announced in September 2022, with investors including Hambro Perks, Sequoia India & Surge, Arsenal Growth, Kaplan, and Ascend Vietnam Ventures
- Ranked 20th out of 13, 000 organizations to Escape To in 2023Featured as a Top 100 EdTech Startup by HolonIQ in 2021, 2022, and 2023
- Rated as a Top 50 Rising Startup by Tech in Asia in 2022
- Remote-first with 100+ employees across 20+ countries globally
- B2B EdTech product, trusted by 100+ universities, 10, 000+ interns, and 14, 000+ companies
Your Role
Join our globally distributed Company Experience team as a Company Success Executive at Virtual Internships, your primary role will be to enhance the success of our internship programs and ensure satisfaction from our host companies.
This position is ideal for those who are adept at managing complex relationships and passionate about supporting youth employability as well as solving business problems.
The role will start as a 3-month full-time contract role, with potential to become permanent dependent on performance.
What You'll Be Doing
Working in a team of high-performing Company Success Executives, you will be involved in managing and supporting host companies to deliver successful remote internships. Responsibilities will include:
- Partnering with host companies to ensure the provision of comprehensive support and guidance on remote internship best practices, aiming to facilitate successful internship experiences.
- Engaging in proactive collaboration with both the Company Experience Team and the Intern Experience Management Team to coach host companies on effective internship management, including pre-internship preparations and regular check-ins.
- Collecting pre and post-internship evaluations to maintain and enhance internship quality.
- Acting as a mediator to resolve any issues or conflicts that arise, ensuring a smooth and productive internship experience for all parties involved.
- Building and maintaining strong relationships with host companies, encouraging their continued interest in providing future intern placements by showcasing the mutual benefits of a successful partnership.
- Becoming a brand ambassador with knowledge and understanding of our mission and product
- 100% collection rate of Supervisor Evaluation forms monthly
- Target alignment with internal quality metrics
- Positive feedback scores from the host companies & internship participants
- High satisfaction level from the companies (NPS)
- You'll be part of a team of high-performing individuals who support and push each other to become better versions of themselves!
- Build a meaningful global network. You will be working closely with Founders/C-Level decision-makers of businesses across the world, so expect to connect with a whole range of inspiring and innovative leaders!
- Exposure to different cultures. Our team is global (20+ countries), our interns are global (100+ countries), our host companies are global (75+ countries). You'll learn how to work with various cultures and adapt your communication style accordingly
- Variety. A regular day might be a morning spent syncing with your colleagues in India and Vietnam, before an afternoon of meetings with companies in South Africa, France, Sweden, and then later in the day you'll join a webinar for our host companies based in Americas. It really does happen all the time!
- Fluency in English (you don't need an IELTS, but if you did it would be 7.0+)
- Eagerness to work in a fast-paced high-growth startup
- Ability to work with targets and KPIs.
- Persistent. At Virtual Internships, we always find a way".
- Organised and detail oriented, as you'll be providing regular progress reports to the Head of Host Company Experience
- Have at least 1 year of professional experience, preferably in B2B account management, customer success management and/or advising and consulting experience
- Have a working knowledge of remote working tools and tips such as Google Workspace apps and are adaptable to learning CRM or other technology
- Know what a great remote internship should look like, have good convincing skills and are persistent at advising suggestions and solutions to companies hosting interns
- Passion for Education and Career Development for the young generation
- Experience of studying/working abroad or strong empathy towards our end users
- Remote-First: We're a remote-first business so you will receive a Work From Home Budget depending on your location. If you're based in Vietnam, we also have an HCMC office you can work from.
- Flexible Working Hours: Start earlier, leave earlier, take a shorter lunch, or leave later, it's totally up to you.
- Annual Leave: Wherever you are in the world, you'll get 25 days of paid annual leave per year, plus bank holidays and 5 sick days.
- Life Event Leave: There are moments in life where your life responsibility is a higher priority than work (e.g. moving house, your best friend getting married, your sister having a baby) therefore, you'll get 5 days of paid life-event leave to support these occasions. You also get a day off on your birthday. This is in addition to your Annual Leave.
- Flexible VIer Budget: You'll receive a flexible budget of $1, 000 per year that you can use on but not limited to your work setup, personal wellness, or professional development.
- Tech: New joiners receive either a Windows or Mac company laptop depending on the role.
Virtual Internships is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure all applicants are treated equally and fairly throughout our recruitment process.
