Duties
Your National Senior Certificate (Grade 12 / Matric) NQF 4 and Excellent knowledge of English and Afrikaans (speak, write, read, understand) together with experience in financial services, medical scheme knowledge or related administrative environment of at least 3-4 years, is crucial and will enable you to:
Client Interaction & Administration
- Regular interaction with clients, colleagues and management to ensure the effective delivery of administrative requirements within a specified framework.
- Ensure that client documentation is in compliance with FICA & FAIS legislation.
- Attend to client complaints and enquiries in consultation with the Specialist Health Care Advisor.
- Recording of client interaction and updating of client records upon completion of interaction, Maintain client record and database.
- Written communication/confirmation to clients or service providers.
- Efficient operation of answering all incoming calls promptly and politely; assessing callers requirements; transferring calls; taking messages; delivering messages to the relevant staff member timeously.
- Communicate with a variety of individuals on all levels.
- Work effectively in a team and as an individual.
- Dealing with correspondence, complaints and queries.
- Encourage a healthy and productive work environment and monitor office safety.
