Complaints | Financial Services

What Your Day-to-Day Will Look Like

Youll be working from offices based in Southern Suburbs, Cape Town. This campaign involves the meticulous investigation of customer queries, serving as an extension of the collections department. Alongside, the successful applicant will be required to respond to all incoming calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. Youll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are in the best placed position to support you. You will be working towards various Key Performance Indicators and have individual and team targets to aim for.

What Amazing People Will Bring To The Role

You are a person who is passionate about delivering exceptional customer service.You possess one year of experience in a complaints environment, specializing in catering to the needs of UK customers. Additionally, a background in collections is advantageous. Furthermore, you hold a passed Grade 12 or equivalent matriculation certificate. You exhibit proficiency in investigating queries and adeptly navigating pathways to resolutions.You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with issues they're experiencing, and have great listening skills, communication and empathy. You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We dont expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace all amazing people are welcome in the Sigma Family.