Customer Onboarding, Compliance Management, KYC Verification, Anti-Money Laundering, FICA, Counter-Terrorist Financing, FinTech
Job description
We are looking for a skilled and organised Compliance & Onboarding Agent to join our team!
This is a great opportunity to contribute to developing SnapScans compliance and customer onboarding processes, learn a lot about the payment industry, as well as to expand your knowledge within the Compliance industry, with a dynamic Cape Town-based fintech company.
Our ideal candidate will need to be ready and able to serve as a product cheerleader and problem solver to our customer base. We take quick, efficient and friendly service very seriously, and we will expect you to do the same.
We've outlined what the position entails and what we're looking for below, but bear in mind that this is a very fluid and dynamic environment with a constantly changing set of challenges and opportunities.
Key responsibilities will include:
- Executing back-office processes relating to Know Your Customer/ Anti-Money Laundering/Counter-Terrorist Financing/FICA requirements, including remote and face-to-face registrations of both users and merchants in order to maximise conversion rates while ensuring compliance with legislation and minimising risk.
- Meaningfully contributing to the remediation of merchants who are non-compliant, with proactive and data-driven participation in getting customers over the line into a compliant/verified state.
- Ensuring that you have a broad understanding of both our merchant- and user-facing offerings - we'd like all team members to be product specialists, resolving queries independently as far as possible.
- Liaising with external (Standard Bank) sales teams to ensure the sales process produces minimal back-office noise.
- Liaising with the Compliance Manager, Product & Development Teams for any automation requirements to streamline back office processes.
- Providing feedback on customer pain points to the Product Team, engaging in the solution process and participating in the testing of iterations or features where necessary.
- Adapting the merchant and user onboard screening in terms of risk-based decisions, as well as adapting new and current requirements to both our current and future onboarding funnels with guidance from the Compliance Manager.
This job may be for you if:
- You are a friendly person with a positive attitude who enjoys helping others.
- You are relentless in your customer focus
- You are self-motivated and don't need to be directly managed
- You enjoy solving problems
- You are a proactive critical thinker
- You are organised, accurate and process-driven in how you get things done.
- You relate well to people and easily establish good working relationships across all functions, working collaboratively and independently
- You are a friendly person with a positive attitude who enjoys helping others
- You are highly organised and detail-oriented
- Youre level-headed and cool under pressure. When things change, you know how to roll with the punches
- You are emotionally intelligent
- You have good verbal and written communication skills and a friendly telephone manner
- You are technically inclined and comfortable learning new systems
- Basically, you will blow us away with your work ethic, passion, your integrity, your attitude and your energy!
- Have a keen interest in and understanding of the prevention of money laundering
- Have 1+ years of experience in compliance, risk management or similar roles, preferably in the fintech, banking and/or payments industry
- Are willing and able to work remotely (we have a hybrid work model), as well as be available after hours and on weekends based on operational requirements
- Have a sound understanding of:
- compliance requirements pertaining to FICA and Anti-Money Laundering as well as a strong grasp of the balance of business interests and the adoption of certain levels of risk in order to balance the conversion/risk scales
- Bonus points for:
- A bachelor's degree in law
- Any certifications in Compliance and/or Risk Management
- Any previous experience:
- Working in Looker, Freshdesk and CRMs
- Working in the fintech/banking/payments industry
- Onboarding merchants and users
- Having a sound understanding of Risk and Rule-Based Approaches
- A competitive salary
- 30 days of annual leave
- A medical aid contribution/fringe benefit of up to R2 000 per month
- An Apple MacBook and necessary gear
- A trendy office space (when in office)
- Discretionary annual bonus
- Lots of opportunities to learn
- Flexible office/remote working - you get to choose whether you want to work remotely or from the office, depending on the importance of critical meetings
- Paid undercover parking (when working from the office)
- Mental health days
- The opportunity to be part of a great team and culture!
