My client, a national financial services contact centre company, requires requires an experienced person to lead their combined QA and FSB Compliance functions. In this role, you will be expected to lead compliance strategies, ensure compliance to financial regulations and quality in contact centre call outputs. My client, a national financial services contact centre company, requires requires an experienced person to lead their combined QA and FSB Compliance functions. In this role, you will be expected to lead compliance strategies, ensure compliance to financial regulations and quality in contact centre call outputs.
Qualification And Experience Required- Tertiary qualification or course in Law, Management, or Compliance.
- 5+ years' experience in a compliance role preferably at a debt collection or financial services company.
- Solid understanding of regulatory requirements in the collections space and NCA.
- Experience in setting up compliance frameworks and driving compliance monitoring.
- Understanding of risk management principles and compliance best practices with the call centre / EDC space.
- Good understanding of business functions such as HR, Finance, etc.
- Experience in Mentoring or developing a QA Team to drive operational excellence and quality.
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