Concierge-1

Job Description

To deliver exceptional, personalised and customised service with each customer interaction, including knowing individual customers and providing consistent superb service, quality, information, and communication when working with customers, managers, clients, partners, or other team members

Hello Future Concierge

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Nows the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Address customer needs to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Drive cleanliness of the work environment
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
• Identify and escalate risk as normal part of work.
• Ensure that the work environment is always neat and tidy.
• Arrange for the clients to be escorted to their relevant destinations.
• Control the client flow to and from reception to respective business area.

You Will Be An Ideal Candidate If You Have

• Required Qualification: Matric and revelent qualification
• Knowledge and Experience: building management / facilities skills and exposure to interior design
• Catering and Hospitality experience would be advantageous.

Personal Attributes

• Excellent communication skills (verbal and written)
• Attention to detail.
• Resilient
• Customer service and people skills

You Will Have Access To

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We Can Be a Match If You Are

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#POST

#FNB

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/11/24

All appointments will be made in line with FirstRand Groups Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.