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Your day at NTT DATA
The Configuration Analyst work closely with internal teams to ensure the implementation of NTTs configuration management policy and standards in medium complex environments. The primary responsibility of this role is to define and control the components of services and infrastructure and maintain accurate configuration records. This role conducts presentations to educate and train users on the use of the configuration process.
What You'll Be Doing
Key Roles and Responsibilities:
- Offer detailed support related to the configuration management process
- Work on strategic projects to govern the configuration management processes
- Participate in the evaluation of existing configuration management systems and the design, implementation and management of new / improved systems for efficiency and effectiveness
- Conduct presentations to educate and train users on the use of the configuration process
- Manage stakeholder relationships by proactively engaging with clients
- Work closely with internal clients to extract and compile monthly reports as defined and agreed
- Bring subject matter expertise in the evaluation of proprietary configuration management tools and recommend those that best meet the organisations budget, resource, timescale and technical requirements
- Ensure compliance with laid down procedures by contributing and participating in both internal and external audits
- Demonstrable analytical and reasoning skills
- Ability to interpret complex processes and policies
- Ability to work collaboratively with a diverse, global, and multicultural community
- Ability to present information at various levels of the organisation
- Knowledge of the customers business priorities, objectives and business drivers
- Knowledge of the role IT plays in enabling the business objectives to be met
- Awareness of what IT can deliver to the business, including the latest capabilities
- The ability to use, understand and interpret the SACM Process policies and procedures to ensure adherence
- Good influencing and negotiating skills
- Achievement driven, and delivery-focused while maintaining the required quality
- Growth mindset with a desire to learn and upskill
- Display impeccable client service orientation
- Degree in a Computer Science or Information Technology field, or equivalent work experience with a concentration and firm understanding of business practices
- ITIL certification
- Intermediate Certificate in Release Control and Validation
- Azure Fundamentals Certification advantageous
- Seasoned experience related to service configuration management in an Information Technology Services environment
- Seasoned demonstrable experience working with internal and external stakeholders
- Seasoned experience analysing process and recommending improvements
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
