Posted on: 08 August 2019
ID 627470

Contact Centre Agent

Contact Centre Agent: Sales 

Main Responsibilities (including but not limited to):

  •     Conduct outbound sales calls to existing customers.
  •     Will have to be proven closers with ability to convince client’s to accept products.
  •     Ability to accurately assess customer needs and potential, identify and deal with objections that may arise.
  •     Ability to handle complaints as well as conflict telephonically.
  •     Attention to detail.
  •     Maintain and develop professional selling skills

Required Competencies and Attributes:

Essential

  •     Customer Service/Care Knowledge
  •     Attention to detail
  •     Problem solving skills
  •     Team player
  •     Responsible
  •     Accountable
  •     Results driven

Required Qualifications, Knowledge and Experience:

  •     Grade 12 /Matric
  •     Minimum 1 – 2 years’ experience in an outbound call centre environment (Telesales)
  •       RE or insurance experience will be an advantage
  •     DOFA, ITC and criminal checks will be conducted  – NOT NEGOTIABLE
  •     Excellent written and verbal communication skills
  •     Energetic
Occupation:
Call Centre agent
Administrative jobs
More details
Salary:
9500 R per month
Contract type:
Full-time


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