Responsibilities:
- To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
- Support TFG stores and customers with account queries/ transactions.
- Promote retail credit and retention of TFG accounts.
- To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
- To reduce fraudulent incidents by adhering to Forensic processes.
- Grade 12 (Matric)
- 1 year Customer Service Experience
- Passionate about people is a must.
- Target driven and experience focused.
- Being an ambassador for our brands and offering amazing Customer experience.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Building strong customer relationships and delivering customer-centric solutions.
- Making good and timely decisions that keep the organization moving forward.
- Anticipating and adopting innovations in business-building digital and technology applications.
- Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Making good and timely decisions that keep the organization moving forward.
- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Good verbal/ written communication skills and good organisational skills
- Strong organizational and planning skills
- The ability to multi-task in a fast-paced environment
- The ability to work independently
- The ability to take initiative
- A high level of attention to detail
