To help bring our vision to life, we are looking for a Continuous Improvement Lead for our Africa Operations Hub who will bring the future vision to life by creating the best employee experience and delivering a faster, simpler, more customer-centric, future-ready operations team.
Role Purpose
- The Continuous Improvement Lead is responsible for leading a diverse team to identify opportunities for simplification, automation and enhanced reporting and analytics within the Africa operations Hub to drive business performance.
- Lead the pipeline of continuous improvement and automation activity within hubs and identify new opportunities for optimisation and simplification
- Actively engage in Global Strategy initiatives and lead local projects and process improvements
- Lead end to end CI team delivery, including driving team performance and resourcing
- Coordinate with in-market and global teams to identify opportunities to expand hub scope and create capacity for in-market teams
- Identify transactional activity in markets for services that could be automated and centralised in the Hub
- Accountable for measuring success of the automations and benefits realisations for the hub, and how that translates to time freed up and savings at market and hub level.
- Collaborate with process leads and streamline workflows to remove low value activities
- Own delivery and service level tracking of the Hub, acting as escalation point for issues
- Share and leverage global best practice
- Identify trends and process variations as part of establishing a continuous improvement monitoring system
- Collaborate with markets and understand the end-to-end implication of automations, in line with the global automation strategy.
- Acting as a key member of the citizen development network, with the operational improvement leads from other regional hubs.
- Strong Leadership skills
- Strong stakeholder management and influencing skills
- High business acumen and analytical skills
- Experience in Agile methodologies and Continuous Improvement (Kaizen)
- Proficiency in MS Office Excel, Word, PowerPoint, Outlook, One Drive, SharePoint, Teams
- Talent Catalyst
- Agility
- Passion for High Performance
- Relevant Degree
- 3-5 Years HR Operations Experience and/or Analytics and Process Improvement Experience