Continuous Improvement Specialist (Black Belt)

Assists Master Black Belts with Six Sigma programs, policies and principles to improve quality standards and facilitate business process improvement.

Job Title

Continuous Improvement Specialist (Black Belt)

Job Description

Continuous Improvement Specialist - Black Belt:

Evaluates and oversees operations improvement projects from initial research and assessment through transition to the management team for business performance improvement.

Reporting to the Director, the post holder will be responsible for successful delivery of all Lean Six Sigma projects that they have been assigned within the allocated budget, resource and time constraints.

Key Deliverables

• Create Improvement & Innovation culture within business teams.
• Design, mentor & deliver improvement plan with tangible benefits to Capita and its clients.

Roles & Responsibilities

• Process diagnostics to Identify re-engineering and continuous improvement opportunities
• Gather and analyse data and information to understand Process Improvement priorities for the area
• Create roadmap and obtain buy-in for implementing process improvement opportunities
• Drive implementation of identified initiatives through a mix of projects and innovation drives.
• Design, build and facilitate Lean Six sigma trainings (WB, YB and GB)
• Mentor Lean Six Sigma YB and GB project leads
• Devise business case for identified digital transformation initiatives and facilitate necessary approvals
• Project manage RPA, IT and analytics solutions deployments
• Lead customer facing improvement assignment across various geographies
• Perform process maturity analysis and conduct internal benchmarking
• Establish Quality Systems & Procedures for the organisation leading to other quality certifications such as ISO, COPC etc.
• Devise KPIs for team members and track progress against set targets

Minimum Criteria

• Certified Lean Six Sigma Black Belt with 2-4 years experience in Process Excellence / Continuous Improvement role

OR

• 2-4 years + experience in the Black belt (Continuous Improvement) environment gained within the Services Sector or BPO or Contact Centre
• Accredited Lean Six Sigma Black Belt (Attach your accreditation to your application)
• Actively working in a similar role and delivering on a recent project.

All interviews, assessments and background checks will continue to take place online. It might be required of you to conduct onsite interviews and/or vetting checks.

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Closing date: Midnight 10 October 2023

Please Note: No late applications will be accepted.

Location:

Cape Town

,

South Africa

Time Type

Full time

Contract Type

Permanent