Contract Administrator

CONTRACT ADMINISTRATOR

About the Position

Job Purpose:

To provide a frontline service to colleagues and customers on restructures, fuel and e-tag management, terminations, settlements, reports, end of contract deals and customer Make Good Costs rebels.

Description/Tasks/Responsibilities

Open to feedback and constructive criticism of performance
Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).
Show willingness to help others
Promote the sharing of knowledge
Respond openly to feedback.
Maintain a positive attitude and drive.
Support and drive the business's core values.
Effort to forge & maintain quality inter-personal relationships.
Contribution to making the department a great place to work
Ensure weekly team meetings are documented
Manage staff KPI in line with the company's policies
Manage the day to day activities in the department
General request received from Management.
Filling and scanning done daily
Ensure month end and billing activities is performed within the applicable time lines.
Ordering and cancelling fuel cards and e-tags
Ensure ongoing feedback is given on requests processed (settlements, terminations, restructures etc.)
Ensure system and documentation accuracy at all times.
Ensure settlement requests, restructures and terminations are processed and maintained in accordance with the processes implemented in the department.
Plan and allocate workload within the team evenly
Manage the day to day activities in the department
Building relationships with customer and other departments.
Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
Interprets business/customer requirements to provide timeous solutions.
Analysis of the month-end reports to ensure accuracy of data.
Identify problem areas and ensure corrective action is taken.
Interface with customers where necessary
Communicate vision and services
Ensures customer service excellence
Motivate the team and create a can-do attitude
Create, maintain and enhance effective working relationships with staff, customers and service providers
Seek, evaluate and organize information for action.
Exchange information to solve wider problems and assist in making these decisions
Assist in developing and implementing standard procedures and policies
Understand how the function impacts on other business units and ultimately on business results.
Review business policies and procedures, and recommend changes where necessary
Create, maintain and enhance effective working relationships with staff and other departments
Document Control - Ensure all processed documents is filed and scanned on the relevant server / DMS / CRM / ON BASE.
Monthly reporting
Fuel cards
E-tags
Deals terming in 6 months, manage return process
Post Term report, manage return or settlements
Contract Deviations
Monthly management reports
Daily Activities
General reporting
Monthly staff attendance.
Reports as identified and required from time to time
Take ownership for driving own career development
Achievement of objectives/milestones set out in the development plan.
Development of knowledge base and Intellectual Property.
Broaden skills to ensure greater marketability and value within the bank

Behavioral Competencies

Attention to Detail
Self Confidence
Teamwork
Adaptability
Building Relationships
Energy and Drive
Independence
Leadership

Technical Competencies

Microsoft Outlook, Word and Excel

Job Features

Essential qualifications/ certifications/ registrations
Preferred qualifications/ certifications/ registrations
Training Requirements
Essential experience required
Matric.
Related degree or diploma
On-job training
At least 5 years working experience- Broad-based administration experience.- Fleet, Asset Finance or banking experience

Desired Skills: