Contracts Manager

Duties & Responsibilities

Take full responsibility and management of your site.
Act with utmost urgency when attending to any client request and do so pro-actively.
Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
Output based contracts must be managed efficiently.
Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
Ensure work schedules/job cards are in place for each position and relevant to site.
Ensure consistently high service standards are maintained for all services in scope with regular inspections.
Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.
Ensure that statutory/legal requirements are strictly adhered to.
To keep abreast of changes in all company policies and procedures.

Skills and Competencies

Minimum 3 years operational contracts management experience in the cleaning healthcare industry.
Minimum of 5 years experience in a similar environment on middle management level.
Experience in managing large compliments of people.
Leadership skills.
Attention to detail.
Sense of urgency.
Problem solving experience.
Able to work under pressure.
Be flexible and adaptable.
Should be able to work independently.
Understand cleaning principles and knowledge of company policies and procedures.
Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
Strong people skills and knowledge or Industrial relations.

Qualifications