Job Introduction
G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Contract Manager based at our operations in Durban.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which a Contract Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility
Main Purpose of Position
The main purpose of the job is to report to the General Manager of MSS, the CM coordinates the provision of contractual and ad hoc security services to their dedicated customer, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
Effective management of the contract financial performance
- Initiate cost saving model and controls
- Gross Margin Management
- Direct Wage control / ER management
- Overheads control
- Contract profitability
- Existing Revenue Growth
- Escalations are achieved
- Manage the contracts cash flow.
- Effective Organisation
- Staff turnover analysis, proper allocation of staff to positions and structure.
- Effective labour management including rosters and shift patterns
- Management of overtime and annual leave
- Succession Planning and Employment Equity
- Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
- Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4Ss code of conduct and disciplinary code.
- Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Client retention and customer service levels
- Ensuring that site meetings are held on an ongoing basis.
- Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
- Ensuring that all required formal customer meeting are scheduled, attended and minuted.
- Maintenance of client relationship and ensuring client retention
- Ensuring that absenteeism is maintained within established norms.
- Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.
- Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
- Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
- Effective labour management and rostering
- Liaison with regards to invoicing, accuracy of such and securing payment
- Maintenance of ISO quality system
- Ensuring NKP rules and regulations are adhered to and enforced,
- Ensuring compliance to all NKP regulatory requirements of the employer.
- Performance of PFSO duties
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
Qualification and Experience
- Grade 12
- PSIRA Grade A
- NKP Qualification Mandatory
- Relevant formal qualification in security management would be advantageous
- PFSO Qualification would be an advantageous
- ISPS qualification would be advantageous
- Previous specialized industry experience recommended Minimum of 3 to 5 years general management experience
- Previous experience in an NKP environment , preferably within a port facility or similar environment
- Proven experience in Customer Relationship Management
- Strong management skills
- Business acumen
- Ability to lead, develop and performance manage a diversified team
