Contracts Manager

Duties & Responsibilities

The purpose of this role is overseeing the daily workings of the organisation operations and maintain a high-quality standard of organisations deliverable in line with site specific SLAs.

Managing client relationship
Perform cleaning and equipment inspections
Ensure sites are managed according to budgeted costings and growth targets
Ensure all healthcare standards are adhered to in line with Infection Control practices
Management and training of staff on site including supervisor(s)
Controls the Clients chemicals i.e. dilution, mixing and issuing of the chemicals
Maintain the cleaning programme and use initiative on when to be flexible regarding staffing
Will be responsible for audits done on site by the Client(s) (Standard Operating Procedures)
Ensure correct product obtained by following correct processes
Do daily checks and follow-ups
Must be able to solve problems by using initiative
Must report maintenance, safety concerns to manager day to day as they arise.
Successful candidate will be required to work weekends and public holidays. The successful applicant will also be required to work shifts.

Skills and Competencies

Minimum of 5 years experience in a similar environment on middle management level.
Experience in managing large compliments of people and a large client portfolio.
Understand cleaning principles and knowledge of company policies and procedures.
Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLAs.
Business management principles, including proven financial skills.
Strong people skills and knowledge or Industrial relations.
Strong on client relationships and strong communication skills.
Computer literacy a prerequisite.
Must have experience in health and safety standards and management.
Ability to interpret, implement and manage SLA requirements in an outcome based environment.
Commercial cleaning experience preferred.

Qualifications