Contracts Manager

Job Purpose/Mission

Nordex SA Service department is looking for a Contracts Manger to manage multiple operations and maintenance contract, customers, and related stakeholders.

Minimum Requirements / Profile

• Bachelors degree in commerce, business administration, engineering, law
• Minimum 3 years experience in contract management/contract administration/commercial environment
• Experienced with contract management and standard forms of contracts (FIDIC, NEC, JBCC, etc.)/ proprietary contract forms
• Extensive experience in Contract administration and contract negotiations
• Experience in the renewable sector is an advantage
• Good interpersonal relations to communicate with clients and other stakeholders to achieve good working relationships
• Good communication and presentation skills, both verbally and in writing, to support effective communication with clients and other stakeholders
• Confident in managing multiple contracts and commercial requirements
• Able to prioritise own workload and work independently under pressure
• Able to handle stressful situations in a professional manner
• Willing to travel, including nights away from home
• Share knowledge and experience
• Medically fit
• Driving Licence Minimum Code B

Responsibilities

Key Accountabilities and Responsibilities:

• The main scope of the role is to be responsible for the administration of multiple operations and maintenance agreements.
• Engage in the review, drafting, evaluation and negotiations of a variety of SAA Contracts, Sub contracts for existing and new service contracts with the contracting team when required and continue to develop and improve the contractual frameworks/basis with customer
• Customer management and be the key point of contact
• Perform administrative tasks in contract management and implementation and track contractual performance, especially to analyse the successful performance of all operations and maintenance contractual obligations
• Have strategic and tactical ownership of the customers in the sales and after sales phase, maintaining awareness of ongoing activities through the remaining part of the value chain for the customer and include Service customers
• Own customer requests, claims and lead the response process in a diligent way to ensure proper and on time responses according to contractual obligations and to best practices
• Be an initial point of contact to and serve as point of escalation for Nordex customers
• Develop and execute account targets and actions
• Align with the Global Service Sales, After Sales and Customer Account function and also with KAM function in order to inform and prepare any needed communication or report and drive preparatory work
• Regularly meet with Customers to discuss contractual performance and project matters
• Support the O&M team on the contract interpretation and/or doubts;
• Coordinate interface within service department for the flawless execution of handover between project phases construction and service
• Aftersales offers management including NX local company sales increase
• Gate LoA risk analysis registration in C4C
• Service Sales KPIs Management
• Create service contract renewal cost report

Your Benefits

In addition to the opportunity to make our world a little more sustainable, we offer you:

• Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.