Contracts Manager – Office Automation Industry
Job Purpose: To manage and maintain quality service and support within the contracts department, enforce and ensure operation systems of contracts.
Duties / Tasks:
Manage the contracts department in Jetpark and Pretoria branch • Compile Training Needs Analysis for the team • Clarify team members’ roles and responsibilities • Conduct performance discussions with staff • Ensure implementation of Employment Equity • Monitor and address staff absenteeism and time keeping • Ensure that supervisors and subordinates adhere to the work processes and procedures • Track performance of Loaders • Oversee Rebates – sign off invoices once agreed • Prepare escalation calculations • Work out rebates on bigger machines (“3 months actuals”) • Sort out the difference between SOS, Sereti & Katlego and Astfin on /R report • Sign cancellation and credit notes (once investigated if not agreed to what was received upfront) • Sign all service contracts • Make changes to terms and conditions of all service contracts • Follow up on all reports – Queries, not yet loaded etc. • Assist with contracts where queries long outstanding • Assist debtors department with queries • Assist resolve sales staff queries • Send service rates to sales personnel • Assist with changes to existing contracts i.e. change min billing etc • Report on a monthly basis to management • Assist Astfin with paperwork and information if and when requested • Attend meetings i.e. discussion on new deals, etc.
Essential Requirements:
Matric / Grade 12 • Microsoft office • Tertiary qualification in Business Management (added advantage) • 2 – 3 years in an office automation industry • Knowledge of commercial contract • Understanding of cost per copy • Financial background & understanding cross funding, Billings , discounting, interest rates, Rates of Exchange and Escalations • Experience in shadowing with different entities e.g. Assetfin • Be able to work independently • Be prepared to work long hours • Communication skills • Administration skills • Open to new ideas • Attention to detail • Numerical skills • Negotiate skills • Team work • Innovative • Accuracy • Assertive.
