Posted on: 14 October 2023
ID 888648

Control Centre Agent – German Speaking (Advanced)

Unlock Your Potential: Control Centre Agent - German Speaking (Advanced)

Are you a German-speaking powerhouse looking to take your career to the next level in IT Production Support? Join our exceptional team and be a vital link in ensuring smooth IT operations for BMW Plants in both English and German-speaking locations.

Key Skills
  • Fluent in English and German: Your proficiency in both languages is essential, including business-level reading and writing.
Desirable Qualification:
  • An Information Technology qualification is advantageous but not mandatory.
Experience Required:
  • Two years of IT-related working experience.
Your Role and Responsibilities:
  • Step into the world of IT Production Support for BMW Plants in both English and German-speaking regions.
  • Serve as the first point of contact for IT incidents related to production issues.
  • Pre-qualify IT incidents and establish connections.
  • Resolve incidents in IT systems following user manuals.
  • Keep a vigilant eye on IT system error messages and act promptly.
  • Provide guidance throughout the Incident Management processes.
  • Initiate the IT escalation process when necessary.
  • Efficiently process email requests.
  • Act as a vital "Information Channel" for management and end-users.
  • Collaborate in shifts as part of a team providing 24/7 support, 365 days a year.
This is your opportunity to be part of a dynamic team that ensures the seamless functioning of IT operations for a global leader.

Don't miss this chance to elevate your career and make a significant impact in IT Production Support. Your journey begins on March 1, 2023! ? #ITCareer #ControlCentreAgent #CareerOpportunity ?

Contract: March 1, 2023 - December 31, 2025

Location: South Africa (Preferred for citizens and residents; work permit holders are welcome)
Occupation:
Management, human resources jobs


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