Duties & Responsibilities
- Oversee overall management, planning and control of the functions and banqueting operation - maintaining 5 star standards set by both the company and the client within agreed budgetary limits.
- Manage all client events, quoting on function requirements and function bookings.
- Marketing strategy, plan execute and manage all logistics for marketing events.
- Using marketing techniques to build relationships existing and external clients
- Manage and report functions reservations.
- Sufficient monitoring of operations during service times.
- Assist in control of production costs.
- To liaise or ensure correspondence with clients both verbally and electronically
- Assist the Management team as required.
- Build and maintain customer and client relationships.
- Supervise & maintain quality and service at all times to the highest level.
- Ensure that all control measures are in place for all revenue/cash handling/stock control and invoicing all clients after functions.
- Debtors control and following up on payments.
- Ensure all Fedics policies and procedures are complied with.
- Assist in Special Projects.
- Taking stock of food items when requested to do so.
- Ensuring the smooth management of the banqueting
- Required to work overtime when requested.
- Ensure operations are in accordance to Fedics standard.
Skills and Competencies
- Computer proficiency.
- Strong communication skills verbally and written
- Entrepreneurial Skills.
- Organizing and Planning ability.
- Marketing and promotion skills.
- Interpersonal skills: Leadership & Relationship Building
- Good Communication (written & verbal).
- Customer service orientated.
- Financial acumen.
- Passionate, good attitude, driven, energetic & commitment to service excellence.
Qualifications
- Matric
- Relevant qualification
- Must be computer literate / My- market / MS Office / Condeco knowledge
- 3 - 5 years experience in a similar role
- Strong in functions and coordination
