Corporate Investigations Anomaly Detection Analyst (GCC Africa - Remote)

TransUnion's Job Applicant Privacy Notice

What We'll Bring

Dynamics of the Role

Work in a fast paced, challenging environment for one of the leading information and technology companies to prevent, detect and investigate fraud and ensure adherence to policies and procedures. This role is a key participant in executing a strategy to identify potential account misuse, fraud, policy and contractual violations. We encourage professional development and recognize good work.

What You'll Bring

The Teams Focus

Anomaly Detection Analyst supports the Anomaly Detection & Monitoring team (ADM) and conduct Tier 1 review of alerts generated from the anomaly detection tools. Their objective is to review then analyze alerts for suspicious activity and/or anomalous behavior and escalate such alerts for further investigation.

Impact You'll Make

How Youll Contribute:

Identify suspicious activities and/or anomalous behavior to detect potential fraudulent activity, account misuse, contractual/policy violations and escalate alerts to Corporate Investigations team for further due diligence.

Create clear and descriptive documentation in the case management system that illustrates and supports the decision to close or escalate an alert

Meet the turn-time, productivity volume service level agreements and quality assurance expectations established by management

Provide feedback on the end-user experience of the anomaly detection tools

Communicate issues and updates to management in a timely manner Adhere to a set of standards and quickly escalate/articulate program gaps

Assist in project-related tasks on an adhoc basis

Provide support to South Africa and US during its business hours; may require some flexibility

Work with relevant Global Technology partners to troubleshoot any technical issues impacting the anomaly detection tools

What Youll Bring

Two or more years of professional experience

Detail-oriented mindset and strong organizational skills

Ability to be flexible, quickly adapt to change and act with sense of urgency Excellent verbal and written communication skills

Proficient in MS Office Experience with BI tools, ie. Yellowfin, Tableau, etc. (preferred)

Fraud-related knowledge (preferred)

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Analyst, Corporate Investigations