Counter Manager - "The Ordinary" - Westfield Stratford

WHAT ON EARTH IS DECIEM?

Known as The Abnormal Beauty Company, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and were looking for someone who shares this vision and wants to grow with us!

What Were Looking For

We are looking for a Counter Manager to join our lovely Boots Westfield Stratford team<3

As a Counter Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.

DECIEM Counter Manager is a Human Leader with excellent motivational and inspirational qualitiesaccountable for day-to-day operational activities.

This will involve the effective leadership and management of our Counter Associates' duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Area Sales Manager.

What Youd Be Doing In This Role

• Ensure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes.
• Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics.
• Setting regular 1:1 Human Conversations to track team members' development and performances.
• Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs.
• Operational mindset and regularly consults with the Retailer, Department & Floor Managers, Warehouse, and Delivery teamsto build essential partnerships.
• Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time.
• Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times.
• Proactively seeks opportunities to promote in-store events to accomplish brand awareness.
• Acts as a Business Developer by growing the client base by offering the DECIEM journey. Manages any potential customer complaints discretely and effectively.
• Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are met

Skills And Qualifications Needed To Get The Job Done

• Management experience, in the luxury industry, is highly desirable and, ideally, within Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Strong communication and leadership skills to coach and mentor employees to success
• Events organizational skills/background "Nice" to have <3
• Attention to detail and problem-solving skills. Excellent written and verbal communication skills

What Youll Be Gaining By Joining Our Team

Theres a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• A generous discount on DECIEM products for you, your family, and your friends.
• First dibs on new products.

BUILDING GROWTH TO POWER GOOD

We are a People First company that lives by our core values to

• Do the right thing
• Create impact
• Respect small things
• Care too much
• Be the future

These values continue to guide us in all that we do. Along the way, weve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. Were still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEMs objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Commit to Change, Change will Come".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted.