We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225, 000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE OPPORTUNITY
Title: Credit Collections Specialist
Location: Johannesburg, South Africa
Work type: on site/ office based
About the opportunity:
The Credit Collections Specialist is a key member of the A2C team and strongly oriented Cash.
Collection/Collection process enhancement and continuous improvement. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with the billing team, sales, operations and commercial.
Your role in our mission:
- Create customer account collection analysis, Aging Reports
- Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
- Identify issues causing delay in payment
- Achieve set collection plans by completing customers visits.
- Reduce overdue amounts by strategic actions and standard collection actions
- To follow up reconciliation of the customers (monthly, quarterly and yearly)
- Create Bad-Debt and Credit Memo Reports for your portfolio
- Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
- Ensure customers received all issued invoices.
- Verify customers accounts balance with companys balances to ensure proper reconciliation.
- Provide daily updates to ensure proper collections.
- Escalate collection issues to Manager
- Monitor and report monthly KPIs
- Clearly communicate analysis and recommendations to leadership
- Perform Collections Department projects as directed by management.
- Ability to read, analyze and interpret numerical data.
- Strong attention to detail, rigorous.
- Ability to communicate key messages, both verbal and written, clearly across a diverse range of contacts.
- Advanced level of English, both oral and written
- Understanding of the importance of cash within a business, and understanding of the components that can drive improvement results in cash collection metrics to a targeted level.
- Track record of successfully meeting cash collections. Strong business process definition and analysis skills.
- Strong analysis, problem solving, proactive root cause analysis, customer interfacing and conflict resolution skills.
- Ability to assess risk with A2C processes and to implement appropriate controls to mitigate risk.
- Driving cash collection to meet targets for A2C as well as embedding a cash mindset in all activities and regional partners.
- Collaborate cross-functional (Billing Team, Sales, Operations, Finance) to drive the eradication of the root causes of the most frequently occurring customer issues or disputes, ensuring that action plans are documented and executed on time.
- Providing guidance and advice on how to resolve major customer payment issues, e.g. reviewing accounts with significant aged backlogs of unpaid invoices, unresolved disputes and unallocated cash.
- This will include leading meetings with major customers to discuss issues and agree resolution plans.
- Managing the implementation and ongoing execution of leading practice cash collection processes including proactive telephone collection, variable automated dunning letter cycles, etc.
- This will include reviewing results on a monthly basis and making adjustments as and when required.
- Bachelor in accounting, finance, banking, business, or a similar field.
- 1 to 3 years experience as a credit officer or AR
- Good communication and negotiation skills
- Very good experience in using ERP system
- Good knowledge of using Tax portal and E-invoices
- Outstanding analytical capability with attention to detail
- Ability to clearly deliver executive-level communications
- Advanced user of MS Excel/ Google Sheet (including pivot tables and data manipulation)
- Very good knowledge of Cash collection and Billing process
- End to end process understanding of the A2C operating model, ideally with a track record of DSO and cash collection sustainable performance improvement.
- Experience working in a multinational environment in a matrix management structure.
- AR settlement negotiations with largest customers and senior individuals
- Willingness to learn
- Thrive as a team player in a fast paced environment
- Detail-oriented
- Problem-solving skills which require exercising independent judgment
- Excellent organizational skills and the ability to work well under pressure.
- Strong ethical behavior and the ability to work with sensitive financial information.
- Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
- Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
- Global Connectivity: Connect with 26, 000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
- Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
- Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
- Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
- Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
- Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
- Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
Iron Mountain is a global leader in storage and information management services trusted by more than 225, 000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0073587
