Diplomat South Africa is looking for dynamic and energetic individuals to fill the role of Credit Control Supervisor based in Johannesburg, Gauteng. The position will report to the Assistant Credit Manager.
Job Profile
To oversee and manage timely processing and payment of accounts receivable invoices, to positively impact cash flow and working capital including:
- Identify potential errors and misallocations of the Trade Debtors Book.
- Credit vetting of new applications.
- Relationship building and knowledge of relevant customers.
- Compiling relevant reports within the credit control function.
- Meet and achieve the DSO as set by the Departments targets.
- Provide an effective and timely response and solutions to all debtors' queries.
- Monitor the status of invoices. E.g. Overdue and queries on delivery notes
- Attend and participate in monthly TCPA meetings.
- Implementing initiatives to maximize cash collection from a wide range customer base.
- Creating and implementing reports to inform management decisions about payments/non-payments, customers exceeding credit limits as well as impending queries.
- Trade Debtor Compliance with Trading Terms.
- Contributing to the cost savings targets of the company.
- Preparing monthly forecast to inform the cash flow forecast.
- Resolving price queries with the KAM though comparison of invoices to the actual order placed by the customer.
- Reconciling credit notes that were processed and liaise with operations if discrepancies are identified.
- Liaising with operations to resolve product shortage queries and process credit notes where required.
- Actively engage with the customers to build relationships and to solve problems.
- Obtaining proof of delivery for unpaid invoices and liaise with customers to inquire the reason for non-payment or short payment.
- Conducting age analysis of debtors and advise management of out-standing payments and claims.
- Engaging with the credit controllers to ensure that all orders are released daily.
- Processing credit/debit notes as well as all customer rebates and dis-counts according to their Trading Terms.
- Managing customer reconciliation as well as payment allocation.
- Record keeping of all credit related documents.
- Communicating with relevant internal departments to facilitate timely processing of invoices to prevent negative impact on the business.
- Embarking on a continuous learning drive to stay abreast with best practice.
- Taking responsibility for self-development through self-study, identification of learning opportunities.
- Completed Matric or equivalent, accredited by SAQA.
- Diploma in Credit Management or equivalent work experience.
- Minimum of 6 years' experience as a Credit Controller.
- Minimum of 2 years FMCG, Modern trade, Credit Control Supervisor experience.
- Team management experience.
- Financial / Accounting systems knowledge.
- Advanced MS Office (Excel, PowerPoint, Word) and SAP.
- Must be well organized, reliable and self-motivated.
- Excellent time management, organizational skills, and a high level of attention to detail.
- Excellent communication skills, with the ability to do presentations.
- Ability to interact with all relevant departments within the organization.
- Able to work overtime when required.
