Responsible for building a positive relationship with both internal and external customers in order to receive payments timeously and reduce bad debt. The successful incumbent is responsible for investigating queries on customers accounts and providing this information to the relevant department in order to ensure that these corrections are processed timeously and accurately. By doing this, they fulfil their main objective of reducing overdue debtors and increasing company revenue.
Education
Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous
Functional Competencies
- Knowledge of Full Function Credit Control.
- Knowledge of Accounts Receivables/Debit Orders /Bank Statements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments
- Good Interpersonal skills/Customer Service driven.
- Analytical and Problem solving skills
- Sound numerical skills
- Best suited to a friendly, organised person who works accurately and is able to handle pressure
- Honest, trustworthy and ethical
- Time management skills
- Ability to produce basic reports using Microsoft Office
Minimum of 2 years credit control experience
Administration/Collections/Handovers
Key Performance Area:
- Assist with all campus administrative related activities: (Bank Statements/Credits/Journals/Refunds/Billing/Debit Orders/Banking/Bursaries/Cancellations/Transfers/Payment Plans).
- Processing adjustments on the relevant business system.
- Attend to additional adhoc administrative duties as and when required.
- Attend to queries escalated by the centralized debtors department.
- Accurately processing of weekly banking from the cash office (Credit/Debit /Cash Payments).
- Investigation of credit balances.
- Assist with processing of applications for new students.
- Collections on debtors accounts as and when required.
- Negotiate and maintain payment arrangements and document Acknowledgement of Debt for approval
- Ensure required call output target is achieved
- Place hold on debt collection system when accounts are in arrears.
- Informs students in person that they have been suspended from attending classes.
- Compilation of contracts/statements/Account payers documentation for handed over files to be sent to pre-legal.
- Changing of account status to pre-legal.
- Attend to queries relating to pre-legal files.
- Accurate processing of daily bank statements.
- Ensure all debit orders returned unpaid from the bank are dealt with immediately. Re-activation of failed debit orders.
- Accurate processing of unallocated payments.
- Processing of debit orders on the Absa banking system of each month.
- Accurate processing of legal payments on pre-legal accounts (active/bad debt write off's).
- Identifying payments for other campuses and escalating to National Debtors supervisor to process transfer.
- Accurate processing of card payments.
- Communicates with internal departments as and when required in order to maintain an accurate position on students accounts.
- Attend to walk in account payers/academic queries.
- Build sustainable relationships and trust with students/account payers through open and interactive communication.
- Handle account payers complaints, provide appropriate solutions and alternatives.
- Assist with Vega Assist as and when required to resolve student/account payer queries.
- All required reports (i.e. Debit order rejection feedback, suspensions, handovers, credits to be processed/processed) to be sent to National Debtors Supervisor. This could be weekly, -bi-weekly or monthly.
- Quality of work to be reviewed by National debtors supervisor (Meeting deadlines, communication (inbound/outbound), allocations, processing of credits, notes on debtors portal, holds on accounts, follows Standard Operating Procedure).
- Maintenance of working file on a daily basis. All fields must be completely accurately in-order for any user to convert into reports.
- Manage query resolutions received from both internal and external stakeholders
Campus Environment
Must be able to work on evenings and Saturdays when required.
Equity Statement
Preferably equity candidate.
