DEBTORS/CREDIT CONTROLLER

Corporate Accounts Manager.

Education

Matric with preferably higher grade (HG) Math and Accounting

Qualifications

Higher Education in Finance or Business will be beneficial.
Must be computer literate in MS Word, Excel and Outlook.
Own vehicle and valid driver's license / no endorsements.

Experience

At least 5 years' experience as a Senior Debt Collector or senior customer facing role.

Duties And Responsibilities

The CAM is responsible for keeping their assigned customers happy, actively buying and in terms. Day to day activities could include:
Data integrity maintenance - up to date, accurate, clean.
Daily banking and accurate allocation of payments for assigned accounts
Pro-active outgoing debt collection telephone calls
Identifying problems on accounts, and proactively utilising all available resources to get final resolution and decisions.
Making optimum use of available strategies such as Blocking and Unblocking accounts according to set criteria and guidelines
Collection of equipment from customers in default, with special attention to new customers, and customers with unpaid debit orders/credit cards.
Assessment of accounts for hand over or write off, based on set criteria and guidelines.
Targeted Debt Collection Projects (as determined from time to time)
Answering emails and overflow calls in 'backup'.
Solving problems and seeing to the day to day service requirements of their assigned customers, and other customers as determined by Management from time to time.
Other duties and responsibilities assigned as required by the business from time to time
SKILLS, KNOWLEDGE AND BEHAVIOURAL CHARACTERISTICS REQUIRED:
At least 10 years' experience as a Senior Debt Collector or senior customer facing role.
Understanding of Corporate Customer requirements such as Purchase Orders, Online portals for submission of invoices, multiple accounts per Corporate Group, how to communicate and get to the right person within a Corporate Hierarchy.
Responsible for finding out what the Customer's specific Account Requirements are, and setting up the customer in our system for maximum benefit and convenience to both parties.
Sufficient understanding of the business world and how it works - familiarity with contracts, mandates, vendor forms, tender documents, procurement policies, B-BBEE etc
Basic Bookkeeping - must have extensive experience in highly complex payment allocations across multiple accounts. Must be able to reconcile a ledger.