Credit Specialist

Who are we?

Sanlam Fintech (SFT) is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent through innovative technology. Our focus is on developing smart, customer-focused solutions using cutting-edge AI and ML technologies.

We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.

Position Overview

• Assist and support and train SDM branch staff with offering the Sanlam Credit Solution (SCS) VP to clients.
• Provide insights and advice on credit reports of SCS users.
• Guiding clients through their the SCS registration process and explain to clients the self-assisted digital application processes that can be followed from the SCS Dashboard for loans.
• Meet sales targets for SCS user registrations and Sanlam Personal Loans
• Conduct local marketing initiatives and conduct presentations with local employers to drive new sales.

What will you do?

Key Responsibilities

Providing support and recommendations to meet clients' financial needs.

Loan Application Assistance

• Guide and support clients through the digital self-assisted loan application process, ensuring all necessary documentation is completed accurately and efficiently.

Credit report Support

• Assist clients in registering for their credit report and explain the contents clearly.
• Offer insights on improving credit scores and maintain good credit health.

Client relationship management

• Build & maintain strong, long-term relationships with clients through exceptional service and follow-ups
• Foster a collaborative and learning-focused environment within the team.

Sales Target achievement

• Meet or exceed monthly and quarterly sales targets by proactively identifying and pursuing new business opportunities.
• Develop and implement strategies to increase sales and client acquisition.

Follow up and retention

• Ensure customer satisfaction & retention, including post loan approval check ins.

Cross- selling

• Identify opportunities to cross sell or refer other financial products and services.

Compliance & Risk Management

• Monitor and mitigate potential risks associated with loan applications and approvals.

Qualification and Experience

• Sound experience and understanding of the working and value drivers of credit products
• Two to three years in a credit related environment
• Understanding of credit and specific unsecured lending products
• Excellent communication and interpersonal skills.
• Proven sales track record

What will make you successful in this role?

• This role requires strong interpersonal skills, a deep understanding of credit products and the ability to meet and exceed sales goals.
• Communication and Influence: Strong communication skills, capable of influencing others and effectively conveying technical visions.
• Continuous Learning: A commitment to ongoing personal and professional development, staying abreast of new credit methodologies.

Knowledge And Skills

Processing transactions and conduct simple calculations

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Collating information for reporting

Customer Service

Personal Attributes

Plans and aligns - Contributing independently

Communicates effectively - Contributing independently

Decision quality - Contributing independently

Optimises work processes - Contributing independently

Build a successful career with us

Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.