CRM Executive

Job description: Purpose of the Job A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.

• Customer Engagement & Retention
  
• Data Management & Analysis
  
• Campaign Management
  
• Customer Service Improvement
  
• CRM Software Management
  
• Reporting & Performance Tracking
  

Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.
Job Description Key Responsibilities

• Scheduling of business appointments with client base/book
  
• Achieve individual targets
  
• Maintain existing business
  
• Identify & grow client base and revenue through selling of additional supply chain products
  
• Establish customer needs, developing opportunities and grow customer base
  
• Update call and Sales Force reports
  
• Prepare and present proposals and presentations to clients
  
• Effectively and efficiently deal with client queries
  
• Identify and escalate possible threats to existing business
  

Job Responsibilities - Experience and Education Minimum Requirements

• Minimum requirement is a Matric (Grade 12) qualification
  
• Bachelors Degree or similar qualification and/or experience
  
• 3 Year corporate experience in managing a portfolio of clients
  
• Need to have worked for reputable corporates
  
• Proven track record of having made target
  
• Industry experience advantageous Understanding of full supply chain (Freight, International & Warehousing products)
  
• Experience in presentation and negotiation of business solutions at senior management level
  
• Valid Code 08 drivers license and own reliable transport
  
• Excellent communication skills
  

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Ability To Drive Change Problem Solving Problem Solving And Critical Thinking Customer Centric Mindset Customer Focus Customer Relationship Management Strong Negotiation And Influencing Skills Interpersonal And Relationship-Building Skills Relationship Building Team Building Product Knowledge Innovative Skills