Our client is a leading digital marketing agency based in the USA. They specialize in helping painting contractors harness the power of digital marketing to grow their businesses and reach their goals.
About the role:
We are actively seeking a highly proficient individual with advanced expertise in CRM to join our client's team as a CRM Specialist. In this pivotal role, you will be responsible for a wide range of tasks, including the creation of workflows, automation, and flows. The ideal candidate must have a proven track record of managing the back end of our CRM system.
Experience In The Home Services Niche Is Preferred.
What you'll be doing:
- Design and execute effective automation to engage and nurture our customer base.
- Set up and manage products within the CRM, ensuring accurate and up-to-date information.
- Develop and manage customized tags to categorize and segment contacts for targeted marketing and communication strategies.
- Work towards enhancing our customer relationship management by identifying opportunities for improvement and implementing best practices.
- Ensure seamless operation of CRM accounts and integrations.
- Analyze CRM data to derive actionable insights for decision-making and customer engagement strategies.
- Collaborate with cross-functional teams to align CRM efforts with overall business goals and marketing initiatives.
- Address and resolve CRM-related issues, ensuring a smooth customer experience.
- Generate regular reports on CRM performance and the impact of email campaigns.
- A minimum of 2-3 years of hands-on experience working specifically with GHL, demonstrating an in-depth understanding of the platform's functionalities.
- Proficiency in creating and managing email campaigns, automation, workflows, and tag creation within a CRM environment.
- Willingness to stay updated on the latest GHL developments and best practices to optimize CRM performance.
- A commitment to enhancing the customer experience through CRM strategies and personalization.
- Excellent time management and organizational skills to handle multiple aspects of CRM management efficiently.
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9:00 am - 6:00 pm EST
Holidays: US Local Holidays
Salary: USD 1200 - USD 1500
Internal Job ID: 0238
