Posted on: 07 September 2024
ID 923073

Customer Account Management: Consultants

Customer Account Management: Consultant

Are you a recent Matric graduate or holder of a Diploma or Degree looking to gain valuable work experience? We have an exciting opportunity for you!

We are seeking motivated individuals eager to build their careers. This position offers hands-on experience in a dynamic work environment where you'll have the chance to develop your skills and grow professionally.

Job Purpose

Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.

Key Responsibilities
  • Customer Engagement: Communicate effectively to obtain relevant information.
  • Customer-Centric Approach: Handle interactions with care and professionalism.
  • Teamwork & Self-Management: Collaborate with the team and manage your tasks efficiently.
Competency Requirements
  • Knowledge:
    • In-depth understanding of JD Group policies, processes, and systems
    • Familiarity with relevant legislation (CPA, NCA, etc.)
    • Proficiency in Microsoft Office and relevant systems/applications
  • Skills:
    • Strong telephone etiquette and negotiation abilities
    • Effective written and verbal communication
    • Conflict management and emotional intelligence
    • Business numerical skills and attention to detail
  • Behaviors:
    • High level of integrity and personal resilience
    • Energy, drive, and a customer-oriented mindset
    • Ability to influence others and engage with diversity
Minimum Qualification

Matric , Diploma, or Degree
Occupation:
Retail, store jobs


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