Capita SA , part of the UK’s leading outsourcing and professional services company is seeking motivated customer-centric individual/s who are ready to provide exceptional customer experiences.
Job requirements:
- We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele.
- Join the winning team, we offer full training and a host of other great benefits.
- Minimum 12 months unbroken call centre customer service experience.
- Ability to speak, read and write fluently in English
- Customer focused
- An enthusiastic, positive and motivated outlook
- Good communication skills both written and verbal
- Both customer and quality focused
- Previous experience of dealing with customers via telephone
- Work towards individual and team targets\
- Minimum monthly salary (dependent on experience) + Shift Allowance
- Up to per month just for working weekend shift
Job responsibilities:
- Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
- Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
- Deliver a quality service to all customers to ensure customer and client satisfaction
- Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives
Baseline staff benefits:
- Free transport is provided and is available for shifts that end at 7pm onwards.
- Free Medical Aid (Primary Care) is provided.
- Shift allowance
- Performance bonus
- Maternity benefits
Please submit your most updated CV including all employment history to date.
Please note: Should you not hear from us within 7days, please consider your application unsuccessful
