As a Healthcare Customer Advisor, you will handle majorly inbound. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs.
Essential Functions
- Addressing incoming telephone, digital, or written inquiries
- Assist customer with complex benefit questions, resolving issues, and educating healthcare members
- Strong attention to detail and complex problem-solving skills
- Effective communication, empathy and motivational skills
- Must have a National Senior Certificate (Matric Certificate)
- Must have a Clear Credit record, none negotiable
- Must have a Clear Criminal record, none negotiable
- Must be willing to work night shift, none negotiable
- Must have 1 year unbroken call centre experience from UK or USA Market
- 1 year Healthcare Industry experience - advantage
- Familiarity with basic medical terminology and concepts used in US health insurance
- Clear written and verbal communication with CEF Level B2
Shifts And Benefits
- Working Hours: Monday to Friday: 14h00 - 02h00
- Night shift allowance of, R1000
- Medical Aid contribution R764
- Free Transport to Home - within 35km radius from CBD
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
