To deliver exceptional customer service at the till points, thereby creating a positive, lastingimpression as the customer leaves the store.
KEY OUTCOMES
Demonstrates customer service
- Greets, smile and acknowledge customers?
- Thanks card customers by name to ensure exceptional customer service
- Demonstrates an understanding of World of Difference by offering non-Woolworths cardcustomers the Woolworths loyalty card
- Offers the customers available services (e.g. utility bill payments and airtime)
- Processes till transactions efficiently and effectively in line with till policies and procedurese.g. checks scanned price against SKU ticket (product price in FSA stores)
- Scans and packs efficiently at till points and checks all payments for irregularities
- Understands and promote the different methods of payment or transactions (e.g. Giftcards, World of difference cards)
- Knows what special events are being promoted in the store (e.g. Christmas, Mother's Day, Valentine's Day)Adheres to shop keeping disciplines
- Maintain a hygienic, safe and well-organised till point
- Reporting acts of dishonesty related to shrinkage and fraud to your line manager orshrinkage hotline
- Minimising shrinkage by adhering to all corporate store discipline
- Demonstrates self-discipline with regards to attendance, dress code policy, hygiene andtime-keeping
- Attends/is informed of the game plan/team meeting to know the day's focus
- Available and flexible to work different shifts
- Relevant working experience will be advantageous
- Communication
- Planning and Organising
- Detail Orientation
- Customer Service Orientation
- Stress Tolerance
- Honesty and Reliability
- Less than 1 year Retail
- Less than 1 year Client / Customer Support
- Grade 12 / Matric