Customer Care Agent-7

Date Posted:

2023-10-03

Country:

South Africa

Location:

17 Angus crescent, Longmeadow Business Estate, Modderfontein, Johannesburg

HANDLING OF ALL INTERNAL & EXTERNAL CALLS

Log in incidents reports on APPX

Call backs must logged and dispatched within 1 minutes

100% accurate capture of details

Request as much information from customer in the least amount of time possible

Close call backs from internal customers

Log in JHA

Log in incidents onto APPX

Log in callbacks received from the branches

Adhere to building special notes

WELLNESS CALLS

Record Otis employees absence

Inform Supervisor/Manager of employee's absence

Capture onto APPX

CUSTOMER ISSUE LOGGING %

Capture all customer & public related issues onto Customer Issues Register

CUSTOMER FEEDBACK LOGGING %

Contact customers after the technician has attended and close the call to ascertain whether the customer is satisfied

CUSTOMER REQUEST

Complete PWD, WSP feedback report daily

ACE PROJECTS %

Ensure ACE responsibilities are adhered to and required tasks completed

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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