CUSTOMER CREDIT CONSULTANT

Dreaming big is in our DNA. Its who we are as a company. Its our culture. Its our heritage. And more than ever, its our future. A future where were always looking forward. Always serving up new ways to meet lifes moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together when we combine your strengths with ours is unstoppable. Are you ready to join a team that dreams as big as you do?

The purpose of the position is to drive a "zero defects" approach to customer service as aligned to the customer SLA. Our aim is to provide excellent customer service to stakeholders. Increase profitability through effective credit management in line with the Credit Policy as well as promote department reputation as a Centre of Excellence.

Credit Collections

• Execute workload as per defined worklists on relevant IT platform/s
• Identify long overdue accounts and send final demands
• Communicate effectively and professionally via e-mail
• Work with relevant Credit teams to resolve applicable collections queries
• Form a partnership with the Regional Stakeholders and CXC, and provide relevant and timeous information to key Stakeholders
• Contact customers telephonically and request payment as per collection script
• Ensure customer engagement and conversation is recorded on the Credit Note Book
• Educate customers on credit offering/s

Profile

• Matric and studying toward a diploma/degree/certificate course or have already obtain such qualification
• At least 3 years experience in a credit / credit call centre environment
• Fluent in English and another official South African language preferably Afrikaans, Isizulu and seSotho
• Appropriate / relevant systems knowledge (SAP R/3)
• Computer literacy essential (MS Office)
• May not be under debt review
• Time management skills
• Excellent customer interaction skills
• Effective communication, both written and verbal
• Excellent telephone skills and etiquette
• Excellent listening skills
• The ability to work towards strict deadlines
• Ability to work under pressure
• Good attention to detail skills
• Ability to reason and problem solve
• Able to work independently
• Displays customer empathy and understanding

Additional Information:

Vacancies: 15

Band: X

SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements.

The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing. Applications must be submitted before 09 October 2023.